Shipping policy

Complimentary worldwide shipping
We offer complimentary worldwide shipping on all orders. Orders are dispatched from Switzerland.

Processing and delivery times
Orders are processed within [1–2] business days. Delivery times vary by destination and are provided during checkout or in your shipping confirmation. As a guide, European orders typically arrive within 3–5 business days, and international orders may take 7–10 business days depending on location.

Destinations
We ship to all countries available at checkout.

Customs duties and import taxes
For international orders, customs duties and import taxes may apply depending on the destination. These are the responsibility of the customer unless otherwise stated at checkout.

Order tracking
Once your order has shipped, you will receive a tracking link by email.

Delivery issues
If your parcel is delayed, lost or arrives damaged, please contact Customer Care and we will help resolve it. Please make sure your shipping address is complete and correct, as we cannot be responsible for delays caused by incorrect address details.

Gift orders
You may mark your purchase as a gift at checkout. Invoices are excluded from gift shipments, and you may include a personal note.

Questions
For delivery questions, please contact Customer Care at support@avlie.com or through our Contact page.